The direct contact address is [email protected]. It is for editorial correspondence, not customer support for a mobile provider or a seller of digital SIMs.
What is useful to send
A concise correction is easiest to assess. Include the URL or page title, the part that seems inaccurate or unclear, and a link to a relevant official device page, public policy or other reliable source. Broken internal links, missing accessibility details and ambiguous definitions are also useful reports.
Suggestions for a new reference question are welcome, particularly where a reader has noticed that a terminology gap leads to a repeated travel problem. The FAQ and the long-form guide are the main places where such questions may be incorporated after editorial review.
What simly cannot help with
simly does not have access to individual eSIM profiles, operator accounts, activation codes, invoices, usage records or network incident information. It cannot determine an account’s eligibility, change a service setting, recover a QR code, resolve a charge or provide provider-specific technical support. Those requests should go to the company that issued the relevant service.
A device-specific question can often be narrowed by first following the settings-first compatibility check. A travel preparation question may already be covered by the country reference notes. If neither page answers the underlying editorial question, describe the missing distinction rather than sharing account details.
How the form works
The form on this page is a convenience for composing an email. It uses browser JavaScript to open the visitor’s own email application with the typed subject and message. It does not send form data to simly, create an account, place information in a database or promise that a message has been delivered. The recipient shown in the email application is [email protected].
The privacy policy explains this handling and the limited third-party requests that may be made by the static site. Do not include passwords, payment details, activation codes or other sensitive account information in an editorial email.
A GOOD EDITORIAL NOTE
The clearest reports state what happened without including personal account details: for example, “the guide describes a menu name that no longer appears in the current device software” with a public manufacturer link. That gives the editorial team a concrete point to verify.
Messages about active service issues are best directed to the relevant company, which can inspect the account. simly can explain a general term or revise a public reference page, but it cannot see a device screen or change a profile.